So, I guess along the lines of "Only in San Francisco," I also have "Not in New Mexico." I have not received good service anywhere in a long time, so I wanted to give props to the good guys at San Francisco Toyota Service Center on Geary. (Not that anyone who lives in San Francisco reads my blog. Maybe one day.)
Shortly after Matt first got here, we were driving into town from my house in Marin, and as Matt braked for a stop light, his seatbelt abruptly detached from the side of the car. As much as I like to make fun of Matt for braking way too hard way too early and giving me whiplash, only to glide slowly into the light, I'm pretty sure that seatbelts are supposed to be designed to hold up, especially during such sudden braking. Alas. We happened to be about two blocks from Toyota, so we pulled right in.
The service advisor took our car into the garage very quickly. We had no idea they were going to fix the problem right away, so when a mechanic suggested we go inside and get a hot drink, we complied. And what a fantastic coffee and hot chocolate machine! So tasty! By the time we got our drinks, the car was ready! No charge! (And they swear the seatbelt won't fall off again...)
A week or two later, after several hours at the DMV, I ended up with an extra license plate with nowhere to go. And I was told that I could receive a $100 fine for driving without a front license plate, even though my car didn't even have screw holes on the front bumper! Wanting to avoid paying more money (after the DMV, the smog test place, and a street sweeping fine sucked up a bunch), I figured I would stop by Toyota on my way home and ask them to put on my license plate. I pulled up, a mechanic grabbed a drill and some screws, and I was out of there. No charge.
I wonder what kind of service you get when you actually pay money?
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